Privacy Policy
1. What we collect
From you: your name, cell number, email, carrier, the answers you give in onboarding, billing details (handled by our payment processor; we never store full card numbers), and, if you choose it, a voice recording used to build your voice model.
From people who call your assistant: their phone number, the recording and transcript of the call, and anything they say, such as their name and why they called.
2. How we use it
To answer and screen your calls, take messages, text callers a confirmation when appropriate, send you summaries and evening recaps, follow the rules you teach the assistant, and run your account and billing. We do not sell personal information, and we do not use your callers' information to market to them.
3. Text messages
We text you call summaries, recaps and account notices, and the assistant may text a caller a confirmation. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Mobile numbers and opt-in data are never shared with third parties or affiliates for their marketing.
4. Who we share it with
Only providers that run the service for us: HighLevel / LeadConnector (phone line, assistant, contacts, recordings, texts), Twilio (calling and SMS), ElevenLabs and Anthropic (voice and AI processing), Stripe (billing), Hostinger and n8n (website and automations). We may disclose information if the law requires it or to protect someone's safety.
5. How long we keep it
While your account is active and for 90 days after you cancel, then it is deleted, unless you ask us to delete it sooner or the law requires us to keep it. Billing records are kept for seven years.
6. Your choices
You can ask for a copy of your data, ask us to delete it, or turn off texts by replying STOP. A caller can ask us to delete a recording of their call. We complete deletion within 30 days. Residents of states with privacy laws have the rights those laws give, and we honor them for everyone.
7. Security
Data is stored with our providers in the United States and encrypted in transit. No system is perfectly secure; if a breach affects your data, we will tell you without unreasonable delay.
8. Children
The service is for adults. We do not knowingly collect information from anyone under 16 through this website.
9. Changes and contact
If we change this policy in a way that matters, we will tell you by text or email. Questions or requests: email david@smarterscapesllc.com.